The Resource Management Agency strives to ensure that its customer service standards are consistent with the Agency’s Mission Statement:
The mission of the Resource Management Agency, in cooperation with the public and our partner agencies, is to protect the consumer and community’s health, safety and environment by carrying out adopted laws and policies, and educating, assisting and empowering Ventura County residents and businesses to be good stewards of the land and our resources.
In addition, RMA has identified those core values which will guide us in carrying out our mission. These values are directly related to our customer service and include:
Honesty, hard work and ethical behavior
Transparency and accountability
Equitable treatment and respect of all constituents
Excellence in service delivery
Customer Service Evaluation Form – Field Inspection