Welcome to RMA

The Resource Management Agency strives to ensure that its customer service standards are consistent with the Agency’s Mission Statement:

The mission of the Resource Management Agency, in cooperation with the public and our partner agencies, is to protect the consumer and community’s health, safety and environment by carrying out adopted laws and policies, and educating, assisting and empowering Ventura County residents and businesses to be good stewards of the land and our resources.

Values

In addition, RMA has identified those core values which will guide us in carrying out our mission. These values are directly related to our customer service and include:

  • Honesty, hard work and ethical behavior

  • Transparency and accountability

  • Equitable treatment and respect of all constituents

  • Excellence in service delivery

The Permitting Navigator is a member whose focus is providing value-added customer service on individual projects and facilitating process improvements that result in a more user-friendly permitting process both for customers and staff.  The Navigator works county-wide and across departments, agencies and divisions to accomplish these results.  Some of the involved agencies include the Resource Management Agency, Public Works Agency and the Ventura County Fire Protection District. 

Why Contact the Permitting Navigator?

  • If you have submitted a permit application and are experiencing difficulty in having your permit issued.
  • If you have submitted a permit application and are receiving conflicting information regarding your permit application.

It is important to note that the Permitting Navigator does not have the authority to revise, relax or ignore any laws, code requirements or minimum standards. 

How to contact the Permitting Navigator

Please be sure to work through the appropriate department or agency and attempt to resolve the situation directly with the department employees, Supervisor, Manager, Division Director and Agency Director.  If the situation still remains unresolved, you can contact the Permitting Navigator at This email address is being protected from spambots. You need JavaScript enabled to view it.