Welcome to RMA

The Resource Management Agency strives to ensure that its customer service standards are consistent with the Agency’s Mission Statement:

The mission of the Resource Management Agency, in cooperation with the public and our partner agencies, is to protect the consumer and community’s health, safety and environment by carrying out adopted laws and policies, and educating, assisting and empowering Ventura County residents and businesses to be good stewards of the land and our resources.

Values

In addition, RMA has identified those core values which will guide us in carrying out our mission. These values are directly related to our customer service and include:

  • Honesty, hard work and ethical behavior

  • Transparency and accountability

  • Equitable treatment and respect of all constituents

  • Excellence in service delivery

 

This form is to be used to report complaints about your Temporary Rental Unit, or the TRU you manage.

Managers or Owners only.

Following the resolution of the issue, the County requires that the property managers or owners report the complaint. When a complaint is received by a property manager or owner, he/she is responsible for reporting to Ventura County Code Compliance County staff within 24 hours of the occurrence.

A complaint must be logged with the County for EACH complaint.
This is required EVEN IF:
- There is no validity to the complaint
- The issue is resolved without need for a response from the Sheriff or Code Enforcement
- There is no penalty for a violation
- There are multiple complaints about one potential violation

Below, please enter the details of this complaint.

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A copy of your responses will be emailed to Code Compliance and to the address you provided